1. Introduction
DHL Supply Chain Management GmbH (hereinafter called DHL Supply Chain) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.
In the following, we explain what personal data DHL Supply Chain collects when you visit our website and how this data is processed and for what specific purposes.
2. What is personal data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
3. Who is responsible?
This Privacy Notice applies for the data processing carried out by:
DHL Supply Chain Management GmbH
If you have queries with regard to the processing of your personal data, please contact the DHL Supply Chain Data Protection Team in the following contact details:
DHL Supply Chain Management GmbH
Charles de Gaulle Str. 20
53113 Bonn, Germany
4. What are the purposes of and the legal basis for the processing of personal data?
4.1. Using our website
DHL Supply Chain is committed to preserving the privacy of users of our websites. By using our Website and the service provided thereof, the following data categories are collected, stored and processed in the context of Select Upgrade application:
· Business contact data (e.g. name, e-mail, business address, telephone)
· Authentication data of the authorised users profiles (i.e. user ID, user authorisation/ role)
· Information related to shipment orders (e.g. address, quantity)
The processing of the foregoing data categories is necessary for the performance of the contractually agreed service, between the DHL Supply Chain and the customer, also provided via the Select Upgrade application (Art. 6 (1) (b) of the European General Data Protection Regulation (GDPR).
In addition, when you visit our website, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. The processing of such data is necessary in order to guarantee the secure operation of the website and a smooth connection setup. The legal basis for this processing is Art. 6 (1) (f) of the GDPR. For the use of cookies and similar technologies, you can find more details hereto under section 4.3.
DHL Supply Chain will store your data as long as necessary for the correct performance of our contract with you, including any post-contractual legal obligations, after which the data will be deleted. For the duration of cookies and similar technologies, you can find more details hereto under section 4.3.
In the website, personal contact information and information about shipments with medical content of the end-customers, may also be stored and processed. This is the case only for certain customers of DHL Supply Chain, to which DHL provides outsourcing services, including the use of the Website. The collection and storage of such data is occasional and determined solely by the customer. The latter is responsible for the lawful collection of such data and for obtaining the lawful consent of their customers, when required. DHL Supply Chain undertakes any technical and organisational measure to ensure that the processing of such data, within the Select Upgrade website, is processed and stored in a secure manner, in accordance with its data protection requirements.
4.2. Processing for system notifications
Registered users of this website are able to setup email and sms notifications triggered when certain system events occur (e.g. an order or group orders reaches certain status). The email addresses and telephone numbers, which are recipients of these notifications, are entered by the users and are stored in their user profiles.
If you receive unsolicited system notifications from this website either by email or by sms, you may send us a request to be unsubscribed at any time to DHL.SU@accenture.com.
4.3. Use of local storage and cookies
What is local storage?
A local storage is a file created by a website in your device. Cookies are just one type of local storage, but there are others. It is important that you know them so you can block them or delete the data stored by them:
· Browser local storage. Some websites use the browser’s “sessionStorage” and “localStorage” to store data; “sessionStorage” is stored temporarily, but the “localStorage” is persistent. You may erase them by deleting your browser’s history.
· A Web Beacon is a tracking method that consists of an image embedded into a website. When your browser connects to the server where the image is located to download it, your access is tracked. Sometimes web beacons are very small or transparent images so the user is not aware of them.
· HTML5 Local Storage
What is a cookie?
Cookies are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
Cookies are either:
· Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
· Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to "recognize" you and your preferences regarding your navigation in our website.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
Table of cookies and categories
We have provided details of all cookies used on this website in the table below.
All cookies in this table have been categorized according to 3 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category. The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
|
Cookie |
Name |
Purpose |
Expiry |
|
CAS Ticket Granting Cookie [1] |
CASTGC |
This cookie allows the service to remember that you are logged in. This is only set after you have signed in to your user account. It is created when you log into SeLECT and expires when the browsing session ends. |
Session |
|
Login Token [1] |
loginToken |
This cookie is used for authorization purposes. Based on the value of the cookie the system knows who is browsing the private area of the system. It is created when you log into SeLECT and expires when the browsing session ends. |
Session |
|
JSESSIONID [1] |
JSESSIONID |
This cookie is used by the website's server computer to manage your browser's session with this website. It is created when you log into SeLECT and expires when the browsing session ends. |
Session |
|
Cookie Disclaimer [1] |
cookieDisclaimer* |
This local storage object allows the website to remember that you have been informed on the cookies used at the website, via the cookie disclaimer popup, so that the popup will not be displayed when you visit the website again. |
Persistent |
* Stored in Local storage.
4.3.2. How to Manage Cookies
In Select Upgrade, we use only strictly necessary cookies [1]. Those cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. For these cookies, your consent is not required and they are always activated.
However, in your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All About Cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website: Your Online Choices
You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.
4.4. Customer account
The following mandatory information is required when users create a customer account on SeLECT. It is not possible to create a personal account without this information being supplied: username, first and last name, email address, country and language preference. Address information, phone number and company name are optional and may be stored in the personal account record, if provided.
5. Will my data be passed on to third parties?
DHL Supply Chain does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at Logistics.dhl Privacy Notice.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL Supply Chain retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL Supply Chain, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
6. What is the DP DHL Data Privacy Policy?
The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
DPDHL Privacy Policy (Summary) (Type: Acrobat Reader file, Size: 147.3 KB)
7. What are my data subject’s rights?
7.1. Overview
Apart from the right to obtain you have the following rights:
· You can request information as to what personal data is stored
· You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
· You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
· You may lodge a complaint with the supervisory authority. The competent data protection authority is:
Die Landesbeauftragte für den Datenschutz Nordrhein-Westfalen
Kavalleriestraße 2-4
40213 Düsseldorf
7.2. Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
8. How about data security
DHL Supply Chain takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
9. Changes to Privacy Notice
We keep our Privacy Notice under regular review.
DHL Supply Chain reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using this website you agree to this Privacy Notice.
This statement was last updated on 15 August 2018.